Shipping policy

Overview

This Shipping Policy explains how orders placed on ShopSmart are processed, shipped, tracked, and delivered.

ShopSmart is an ecommerce storefront owned and operated under UnicornKart LLC, a company based in the United States. Our operational market is India, and India-based operations under Unicornkart may support product sourcing, stock coordination, packaging, order processing, fulfillment, and logistics coordination.

By placing an order on https://shopsmarts.store, you agree to this Shipping Policy, along with our Terms of Service, Refund & Return Policy, Privacy Policy, and any product-specific information shown on the relevant product page.

Business Information

Store Name: ShopSmart
Website: https://shopsmarts.store
Legal Owner / Parent Company: UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Customer Support Email: support@shopsmarts.store

For shipping, delivery, tracking, or order-related support, customers can contact us at:

Email: support@shopsmarts.store

Serviceable Locations

We currently ship products to customers in India, subject to courier availability and serviceable pin codes.

Delivery availability may depend on:

  • Customer pin code
  • Courier serviceability
  • Product type
  • Order value
  • Payment method
  • Regional restrictions
  • Logistics partner availability
  • Operational limitations

If your location is not serviceable, we may cancel the order and issue a refund if payment has already been made.

Order Processing Time

Orders are usually processed within 1 to 3 business days after successful order placement or order verification.

Processing time may include:

  • Order confirmation
  • Payment verification
  • Cash on Delivery verification, if applicable
  • Product availability check
  • Packing
  • Label generation
  • Handover to courier or fulfillment partner

Orders placed on Sundays, public holidays, or during high-volume sale periods may take longer to process.

Estimated Delivery Time

Estimated delivery time within India is usually 3 to 7 business days after dispatch.

Delivery time may vary depending on:

  • Customer location
  • Courier route
  • Product availability
  • Warehouse or fulfillment location
  • Public holidays
  • Weather conditions
  • Local restrictions
  • Courier delays
  • High order volume
  • Address accuracy
  • Customer availability

Remote locations, non-metro areas, restricted pin codes, or special delivery zones may take longer.

Delivery timelines shown on our website, checkout page, order confirmation, or tracking page are estimates and not guaranteed delivery dates.

Shipping Charges

Shipping charges, if applicable, will be clearly shown at checkout before the customer places the order.

Shipping charges may depend on:

  • Product type
  • Order value
  • Delivery location
  • Payment method
  • Courier charges
  • Promotional offers
  • Free shipping eligibility

If free shipping is available, it will be clearly mentioned on the website, product page, cart, or checkout page.

Cash on Delivery Orders

If Cash on Delivery is available, customers may pay for eligible orders at the time of delivery.

COD availability may depend on:

  • Product type
  • Order value
  • Customer pin code
  • Courier serviceability
  • Fraud-risk checks
  • Previous order history
  • Order verification status

We reserve the right to verify COD orders by phone, SMS, WhatsApp, or email before dispatch.

If the customer cannot be contacted for verification, provides incorrect information, or the order appears suspicious, the order may be delayed or cancelled.

Repeated refusal of COD orders, fake orders, unavailable phone numbers, or incorrect addresses may result in future COD orders being declined.

Shipping and Logistics Partners

We may use trusted courier, shipping, logistics, and fulfillment partners to process and deliver customer orders.

These may include platforms such as:

  • Shiprocket
  • Shipeasy
  • Arta.io
  • Courier companies
  • Fulfillment partners
  • Delivery aggregators
  • Other authorized logistics service providers

Use of third-party logistics or fulfillment services does not change the customer’s relationship with ShopSmart.

For all order-related support, customers should contact us at support@shopsmarts.store.

Order Tracking

Once your order is shipped, tracking details may be shared by email, SMS, WhatsApp, or tracking link, depending on the contact information provided during checkout.

Tracking information may include:

  • Courier partner name
  • Tracking number
  • Tracking link
  • Dispatch status
  • Estimated delivery status

Tracking updates are provided by courier or logistics partners and may take time to update after dispatch.

If you do not receive tracking details within the expected processing period, contact us at support@shopsmarts.store.

Delivery Attempts

Courier partners usually make delivery attempts according to their own delivery process and local service rules.

Customers are responsible for:

  • Providing a complete and correct delivery address
  • Providing a reachable phone number
  • Being available to receive the order
  • Responding to courier calls or messages
  • Paying the COD amount, if applicable

If the customer is unavailable, unreachable, refuses delivery, or provides an incorrect address, the order may be delayed, returned to origin, or cancelled.

Failed Delivery

Delivery may fail due to reasons including:

  • Incorrect or incomplete address
  • Wrong pin code
  • Unreachable phone number
  • Customer unavailable
  • Customer refusal
  • COD refusal
  • Locked premises
  • Courier restrictions
  • Local delivery restrictions
  • Natural events or operational disruptions

If delivery fails, the order may be returned to our fulfillment location or logistics partner.

For prepaid orders returned due to incorrect customer information, refusal, or customer unavailability, shipping, handling, payment gateway, or return-to-origin charges may be deducted from the refund where applicable.

For COD orders, repeated failed deliveries or refusals may result in future COD restrictions.

Address Accuracy

Customers must provide accurate and complete shipping information at checkout.

This includes:

  • Full name
  • Complete address
  • House number, building name, street, or landmark
  • City
  • State
  • Pin code
  • Phone number
  • Email address

We are not responsible for delayed, failed, incorrect, or lost deliveries caused by inaccurate or incomplete customer information.

If you notice an error in your shipping address, contact us immediately at support@shopsmarts.store.

Address changes may not be possible after an order has been shipped.

Order Delays

While we try to deliver orders within the estimated timeline, delays may occur due to factors beyond our control.

Possible reasons for delay include:

  • Courier delays
  • High order volume
  • Product availability issues
  • Supplier delays
  • Payment verification delays
  • COD verification delays
  • Incorrect customer details
  • Weather conditions
  • Public holidays
  • Strikes or local restrictions
  • Natural disasters
  • Technical or operational issues

If your order is delayed, you may contact us at support@shopsmarts.store for support.

Lost or Undelivered Packages

If tracking shows that your order has not moved for an unusually long period or appears lost in transit, please contact us at support@shopsmarts.store.

We may coordinate with the courier or logistics partner to investigate the shipment.

Depending on the investigation result, we may offer:

  • Updated delivery support
  • Replacement shipment
  • Refund
  • Store credit
  • Another suitable resolution

Resolution may depend on courier confirmation, order status, payment mode, and product availability.

Damaged Package at Delivery

If your package appears visibly damaged, opened, tampered with, or leaking at the time of delivery, we recommend that you take photos or videos immediately.

If possible, do not accept a severely damaged or tampered package. If you have already accepted it, contact us within 24 to 48 hours of delivery at support@shopsmarts.store.

Please include:

  • Order number
  • Photos of the outer packaging
  • Photos or video of the product
  • Description of the issue
  • Unboxing video, if available

Damaged product claims are handled according to our Refund & Return Policy.

Partial Shipments

Some orders may be shipped in multiple packages depending on product availability, warehouse location, supplier arrangement, or logistics requirements.

If your order is split into multiple shipments, you may receive separate tracking details.

No extra shipping fee will be charged for split shipments unless clearly stated before checkout.

Prepaid Orders

For prepaid orders, payment must be successfully completed before the order is processed and dispatched.

If payment is deducted but the order is not confirmed, please contact us with payment proof at support@shopsmarts.store.

If a prepaid order is cancelled by us due to product unavailability, serviceability issue, or verification issue, the refund will be processed according to our Refund & Return Policy.

Shipment Holds and Verification

We may hold or delay shipment if:

  • Payment verification is pending
  • COD verification is pending
  • Address details are incomplete
  • Customer phone number is unreachable
  • Fraud risk is detected
  • Product availability needs confirmation
  • Courier serviceability needs verification
  • Additional customer confirmation is required

If we need more information, we may contact the customer by email, phone, SMS, or WhatsApp.

International Shipping

ShopSmart currently focuses on selling and delivering products to customers in India.

We do not currently offer international shipping from this website unless clearly stated on a product page or checkout page.

Taxes, Duties, and Charges

For orders delivered within India, applicable charges will be shown at checkout where required.

Customers are responsible for reviewing the final order amount before placing the order.

We do not charge hidden shipping fees after checkout. Any applicable shipping charge will be shown before the customer confirms the order.

Customer Support for Shipping Issues

For shipping-related questions, customers can contact us at:

Email: support@shopsmarts.store

Please include:

  • Order number
  • Full name
  • Phone number
  • Email address used for the order
  • Tracking number, if available
  • Description of the issue

This helps us locate your order and respond faster.

Policy Consistency

This Shipping Policy is intended to clearly explain how orders are processed and delivered through https://shopsmarts.store.

The shipping information displayed on our website should match the information submitted in Google Merchant Center, advertising platforms, checkout settings, product pages, and customer support communications.

Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time to reflect changes in our business operations, logistics partners, shipping timelines, delivery serviceability, courier charges, or legal requirements.

The updated version will be posted on this page.

Continued use of our website after changes are posted means you accept the updated Shipping Policy.

Contact Information

For shipping, delivery, tracking, or order-related questions, please contact:

ShopSmart
An ecommerce storefront owned and operated under UnicornKart LLC
Business Location: United States
Operational Market: India
India Operations: Unicornkart
Website: https://shopsmarts.store
Email: support@shopsmarts.store